Terms and Conditions

 

WHAT'S INCLUDED

All grooms include – basic health check, double shampoo,conditioner, blow dry, de-shedding/clipping/trimming/styling as required depending on breed, and fragrance. Ear cleaning/plucking and nail trimming included if the dog is agreeable.


CANCELLATIONS/MISSED APPOINTMENTS

Top to Tail Dog Grooming operates a strict policy on missed appointments and I agree to that if I need to change an appointment I will notify Top to Tail Dog Grooming no less than 24 hours notice.


No shows/late cancellations are subject to a £30 charge, and will also be required to pay a £20 non-refundable deposit towards their next booking prior to arranging a new appointment.


NEW CLIENTS

New/lapsed clients are requested to pay a £20 non-refundable deposit to secure their first booking, this amount will then be taken from the final bill this can be paid online via the emailed request. Your appointment is not confirmed until the deposit is received.


LATE ARRIVALS/PICKUPS

Top to Tail Dog Grooming operates on a strict appointment-only basis, please ensure you are on time for your appointments, Top to Tail Dog Grooming reserves the right to refuse to groom any dog that arrives more than 10 mins late for their appointment, the full groom fee will still be payable, also any dog remaining at the salon more than 10 mins after their agreed pick-up time without prior arrangement will be charged a £10 fee.

QUOTED PRICES

The prices quoted are for a standard sized dog with a coat in good condition, additional factors such as behaviour of the dog whilst being groomed or the condition of the coat may affect the price. Every dog is an individual and the price of the cut will reflect this. A more accurate quotation can be provided on presentation of the dog and discussion with the groomer.


The prices quoted do not include hand stripping.


NEGLECTED & MATTED COATS

In the event that your pet’s coat needs to be clipped off to release it from matting or coat neglect, Top to Tail Dog Grooming, its owner and operator are not liable for any post-grooming effects of this procedure, which is not without risk.

Any humane de-matting will be undertaken solely at my discretion, in compliance with The Animal Welfare Act 2006 (clause 5 – Animals are to be protected from pain, injury and suffering).  De-matting during a routine groom is only possible if the matting is minimal. For severely matted coats where de-matting isn’t possible, the only humane way to deal with this will be to completely shave off the coat.

You will be given an estimated cost for the procedure which will be higher than a standard groom price to reflect the additional work and risk involved. 

AGGRESSIVE & POORLY SOCIALISED DOGS: THE DANGEROUS DOGS ACT

I reserve the right to refuse to groom any pet at risk of harming me or itself. If your dog is accepted for grooming & displays aggression that I have not been informed of during its session, the groom will be terminated immediately. You will be contacted to collect your dog. The full starting price of the groom will be levied.

You must inform me prior to grooming if your dog has ever bitten or displayed aggression. Failure to disclose this information may result in refusal of further services.

Your attention is drawn to the Dangerous Dogs Act, which holds owners liable for bites and injuries caused by their dogs.

Should Top to Tail Dog Grooming determine, at it’s sole discretion, that urgent veterinary care is required, I agree to pay all associated fees and costs. If my pet’s vet is not available, I authorise Top to Tail Dog Grooming to use its chosen vet. Top to Tail Dog Grooming will not be liable for any after-grooming effects of de-matting, clipping or brushing procedures, or problems uncovered on a badly matted or otherwise neglected coat including, but not limited to, skin redness, itchiness, or self-inflicted irritations from excessive external scratching or rubbing. Time and costs associated with de-matting are unpredictable. I agree to pay whatever fees are incurred as a result of de-matting. Whether a dog is considered matted is at the sole discretion of Top to Tail Dog Grooming.


Top to Tail Dog Grooming will not be responsible for death of a pet whilst in the care of Top to Tail Dog Grooming which is as a result of any pre-existing health condition.

USE OF YOUR INFORMATION

By booking and attending your appointment you agree to Top to Tail Dog Grooming using your information to send appointment reminders and to send occasional special offers and marketing information to you, if you do not want your information used in this way please let Top to Tail Dog Grooming know at the time of booking your appointment.

PRIVACY POLICY

General Data Protection Regulations (GDPR)

You may have heard that the data protection regulations in the UK are changing when the new General Data Protection Regulations (GDPR) come into force on 25 May 2018.


Privacy Policy

Whilst the essence of my privacy policy hasn’t changed, it now has to be a little bit more explicit. All data about you is treated as strictly confidential and is held in accordance with the General Data Protection Regulations (GDPR).



What Information Does TTTDG hold on its clients?


The personal information TTTDG client forms and online booking system is;


a) Any data submitted by someone via the contact form at 

www.toptotaildoggrooming.co.uk; this information is automatically emailed to louise@toptotaildoggrooming.com and is automatically downloaded. The mail software solely used for this purpose is password protected. THE TOP TO TAIL DOG GROOMING WEBSITE ITSELF DOES NOT HOLD ANY PERSONAL INFORMATION.


b) Any data submitted via the TTTDG Facebook Page (including Facebook’s messaging service), Instagram; the accounts are all password protected and administered only by the TTTDG owners. 


c) Any information sent via cellular/data text message to any telephone number operated by TTTDG.


TTTDG also holds the data contained on any hardcopy forms completed by a client. All hardcopy information is securely stored at the TTTDG address.  All clients will have both hard copy and electronic data recorded. 


Why Does TTTDG Hold Data On Its Clients? 


TTTDG will use you name, address, phone number or email address, stored on contact forms. This information us used for the following:


  • to confirm / arrange future bookings or arrangements 

  • Please let us know at any time should you wish that method to be changed or if you subsequently want your details removing from this.



All internet-based accounts as described throughout this Policy are protected by the clients own email and password log in. Whilst all accounts are password protected, TTTDG cannot guarantee the security of clients’ data contained on the servers of any internet-based or third-party software provider. 


Access To Your Personal Information


If a client or former client wishes to know what data is held on them by TTTDG, they can do so logging in to their online account or by submitting a written (including electronic) request via any means to TTTDG. They will receive any information we hold within one calendar week.


Deletion Of Personal Data – The ‘Right To Be Forgotten’


If personal data is no longer necessary to the purpose for which it is intended, it will be deleted. If a client/prospective client wishes for personal data to be deleted, they can do so by written request (via any means). They will receive confirmation of such within one calendar week.


Transferring Data To Third Parties


TTTDG reserves the right to move personal information to other services or systems, without notice to the client, which have been identified to benefit the service TTTDG provides.  


TTTDG WILL NOT sell or otherwise forward the personal information of any client/prospective to any third party. We will only share information if required by law.


Data Breaches


Should a personal information breach occur on the part of a software provider, TTTDG will inform the client immediately. It is the responsibility of that provider to inform their respective data protection authority (in the UK it is the Information Commissioner’s Office). Should the breach occur on the part of TTTDG, the UK Information Commissioner’s Office will be informed within 72 hours, following investigation into the breach. The client will be informed of the breach.


Enquiries


Should a client or prospective client have any comments or questions regarding the use and protection of their personal information by TTTDG, they should contact TTTDG in the first instance.